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Disappointed with customer service. Product did not arrived in the time expected. Was not offered a refund on postage. I am a long time customer so was not about the small postage sum but about the appreciation of the fact I am loyal. ** Reply from PS ** We apologise that your order did not arrive on time. As per our emails, you had omitted a line from your address, that's why it took Royal Mail a little longer than usual to get to you. But you are right, you are a loyal customer. So we have now refunded the postage.